| 005 |
|
20120814141000.0 |
| 010 |
0
|
|bDVD|dNT7260
|
| 100 |
|
|a20110329d2009 m y0engy08 b
|
| 101 |
1
|
|aeng
|
| 102 |
|
|aus
|
| 115 |
|
|ac021baizxbxz bgxxb
|
| 200 |
1
|
|aDealing with the irate customer|d應付火爆顧客的方式|fKantola Productions|gexecutive producer, Steve Kantola
|
| 204 |
0
|
|avideorecording
|
| 205 |
|
|aPublic performance rights granted
|
| 210 |
|
|aMill Valley, CA|cDistributed by Kantola Productions|dc2009
|
| 215 |
1
|
|a1 videodisc (21 min.)|csd., col.|d4 3/4 in.|e1 study guide (45 p. : ill. ; 22 cm.)
|
| 300 |
|
|aTitle from title screen
|
| 300 |
|
|aThe author number is from the publisher.
|
| 306 |
|
|a公播版權:樂陽文化
|
| 312 |
|
|a中文題名﹕應付火爆顧客的方式
|
| 322 |
|
|aDirected by Timothy Armstrong ; written by Janet Conley
|
| 330 |
|
|aDemonstrates conflict skills for dealing with customers' controlled, expressed, or irrational anger. Shows how professional behavior will pay off in improved customer relations.
|
| 517 |
1
|
|a應付火爆顧客的方式|zchi
|
| 517 |
1
|
|aCustomer service dealing with the irate customer|zeng
|
| 606 |
|
|aCustomer services|2lc
|
| 606 |
|
|aCustomer relations|2lc
|
| 606 |
|
|aCourtesy|2lc
|
| 676 |
|
|a658.812
|
| 687 |
|
|aHF5415.5|bD435 2009
|
| 702 |
1
|
|aKantola|bSteve.
|
| 702 |
1
|
|aArmstrong|bTim
|
| 702 |
1
|
|aConley|bJanet
|
| 712 |
02
|
|aKantola Productions
|
| 805 |
|
|sVDR|r726000|aKPI|bKPI|c401830|d658.812 K37|kV.1|n0982791711|pEDVD
|
| 806 |
|
|blsy
|
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