| 005 |
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20120814141457.0 |
| 010 |
0
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|bDVD|dNT7260
|
| 100 |
|
|a20110331d2007 m y0engy08 b
|
| 101 |
1
|
|aeng
|
| 102 |
|
|aus
|
| 115 |
|
|ac014baizxbx bgxxb
|
| 200 |
1
|
|aListening under pressure|d壓力下如何仔細聽顧客心聲|ethe customer service challenge|fdirected by Timothy Armstrong
|
| 204 |
0
|
|avideorecording
|
| 205 |
|
|aPublic performance rights granted
|
| 210 |
|
|aMill Valley, Calif.|cdistributed by Kantola Productions|dc2007
|
| 215 |
1
|
|a1 videodisc (14 min.)|csd., col.|d4 3/4 in.
|
| 300 |
|
|aThe author number is from the publisher.
|
| 306 |
|
|a公播版權:樂陽文化
|
| 312 |
|
|a中文題名﹕壓力下如何仔細聽顧客心聲
|
| 323 |
|
|aNarrator: Nick Vavas.
|
| 330 |
|
|aThis program describes the right and wrong way to handle three typical customer service challenges.
|
| 517 |
1
|
|aCustomer service challenge
|
| 517 |
1
|
|a壓力下如何仔細聽顧客心聲|zchi
|
| 606 |
|
|aCustomer services.|2lc
|
| 606 |
|
|aListening.|2lc
|
| 680 |
|
|aHF5415.5|b.L5694 2007
|
| 702 |
1
|
|aArmstrong|bTim.
|
| 702 |
1
|
|aVavas|bNick.
|
| 712 |
02
|
|aKantola Productions.
|
| 805 |
|
|sVDR|r726000|aKPI|bKPI|c401824|d658.812 K37|kV.7|n0982791711|pEDVD
|
| 806 |
|
|blsy
|
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